Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I port my number away from O2 before contract ends?

I'm on a fairly cheap Volt deal (~£5/month), but would like to port to EE before my contact ends in a few months. I'm fine paying the £20 or pounds that I would have paid, but I want to be absolutely certain I don't lose my number.Is this possible wi...

Resolved! Canceling data plan on my tablet

Hi I want to know how to cancel the data plan on my tablet. Can I do it online

Direct debit terminated, account in arrears!!

Unkown to me one of my Direct debits was terminated by 02 today. My payments are supposed to be between 22nd and 28th. This has put me in arrears now but after getting notified by text I tried to contact someone, but there was a "technical fault" wit...

How do I speak with someone at O2 who understands good simple English?

Good afternoon,I recently visited our local O2 store and wanted to upgrade my partners phone (with her present). Given her Airtime was out of contract on her mum's account, O2 recommended that we created a new contract on a new account and then trans...

Making a Complaint

Good Afternoon allI have put a complaint in via the email address I was given in y local O2 store. I sent it in on the 22nd December 23, but have not heard anything back.I have rung customer services and asked to be put through to the epartment that ...

Changing my sim to an esim

Hi there, I currently have a pay-monthly sim-only deal for which I have a physical sim. I will soon be buying a new mobile that requires an esim - am I able to transfer my current o2 sim to an esim?

Resolved! o2 chasing for money I don't owe!

Hi There So long story short: I left o2 back in November 2023 due to poor quality service at both my work and home, I spoke to the complaints team to achieve this fee free SIM only contract termination... In December 8th, I got an email stating I owe...

Resolved! Bills

I can see that I am being charged for text messages to EU contries. I was told that these are free. Please can you let me know why I am being charged Thank you

Resolved! Change of name

I have gone back to my maiden name and would like to change it on my account

Resolved! Anyone having problems paying in new system

Hi, recently moved over to new billing system - paid my OH account on 21st December o2 didn’t process so our bank returned it to my debit card only found out today when he had text to remind him payment is due tomorrow? I pay by dd and now it’s sayin...

O2

Forum Posts