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New contract

JennyP85
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I have just upgraded and the offer is an iPhone 13 128gb with 50gb of data. The deal is £37 per month but the contract is saying £52 per month. It had £15 on the plan when I went through the steps of ordering. 

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MI5
Level 94: Supreme
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@JennyP85 

Refresh plans consist of 2 parts. 

1 is the device plan which in your case is £37

2 is the airtime plan which is £15 so added together it is £52 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie
Level 94: Supreme
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

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MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@JennyP85 

Refresh plans consist of 2 parts. 

1 is the device plan which in your case is £37

2 is the airtime plan which is £15 so added together it is £52 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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