Solved: New contract

JennyP85 · ‎04-08-2022

I have just upgraded and the offer is an iPhone 13 128gb with 50gb of data. The deal is £37 per month but the contract is saying £52 per month. It had £15 on the plan when I went through the steps of ordering.

MI5 · ‎04-08-2022

@JennyP85

Refresh plans consist of 2 parts.

1 is the device plan which in your case is £37

2 is the airtime plan which is £15 so added together it is £52

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎04-08-2022

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-08-2022

@JennyP85

Refresh plans consist of 2 parts.

1 is the device plan which in your case is £37

2 is the airtime plan which is £15 so added together it is £52

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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