Solved: Re: New contract

Magda1 · ‎25-11-2019

I have took new contract through mobiledirect and the data was 45gb. When logging to O2 is showing 15gb????? How can this be resolve?

MI5 · ‎25-11-2019

@Magda1

The additional data is bonus data and should show as a bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-11-2019

@Magda1

The additional data is bonus data and should show as a bolt on Guide: Where is my discount or Extra Data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New contract

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived