Hi all, Not sure if anyone can help or whether I should go directly through a complaints procedure.
I am an O2 customer many years standing in fact I have never been with any other provider. At present I have a rather old Sony Xperia which I am looking to replace. After searching around the web I found a deal with another provider that suited my needs. I asked O2 for a PAC code initially to leave and was put through to the contracts team where they offered some new deals to keep me as an O2 customer. Eventually a deal was struck which I thought was quite favourable and so I agreed to it only to have it removed at the last minute as the system was not allowing it to go through apparently.The whole conversation lasted over 1 1/2 hrs and was a complete balls up. Where do I stand legally with regards to the offered contract should O2 honour it as I agreed to it?
I have listed the complete web chat conversation below, any advice would appreciated, thanks. I have asterisked out some personal details.
This is the deal I agreed to "We have Sony Xperia L1 Black with unlimited mins and text and 500MB data for £15" plus " I can also add Universal bundle Pack worth £19.99, which you don't have to pay.
You'll get following things in this bundle Pack:
screen protector which will protect your screen from getting scratches since this is a touch screen phone, one hard shell/soft gel case cover which will protect the handset from getting any external damages and one car charger to charge the handset battery while travelling in cars."
[removed]
When is your new phone arriving? 
