New contract. Problem with Extra

[LongtermCustome]

I clicked the wrong choice for my extra but I haven't activated it.  The website says it CAN be changed and to contact 202 from my phone.   When I speak to them, no one can help me.

[Cleoriff · Accepted solution]

@LongtermCustome 

There's various numbers here Guide: Coronavirus Community Help and Support 

You can ring any of those.

Also, if you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Or call 0800 032 1402.

[Breanna]

Hi @LongtermCustome were you able to contact O2 to get your Extra changed?

[LongtermCustome]

Yes and No.   the extra that I wanted (Apple Music) is apparently not listed on my extras (but I did see it).   Todays advice is that I need to contact Apple to activate it