Solved: New account

Jay27 · ‎20-05-2021

Hi all,

I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatched yet, cant log into the O2 app either as it states account not ready?

Thanks.

MI5 · ‎20-05-2021

@Jay27

Your account isn't generated until your order is dispatched.

You will be emailed by O2 when it is.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-05-2021

@Jay27

Your account isn't generated until your order is dispatched.

You will be emailed by O2 when it is.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jay27 · ‎20-05-2021

Thankyou!

MI5 · ‎20-05-2021

You're welcome and welcome to O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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