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on 20-05-2021 12:44
Hi all,
I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatched yet, cant log into the O2 app either as it states account not ready?
Thanks.
I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatched yet, cant log into the O2 app either as it states account not ready?
Thanks.
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on 20-05-2021 12:45
Your account isn't generated until your order is dispatched.
You will be emailed by O2 when it is.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-05-2021 12:45
Your account isn't generated until your order is dispatched.
You will be emailed by O2 when it is.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-05-2021 12:46
Thankyou!
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on 20-05-2021 13:56
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on 20-05-2021 13:56
You're welcome and welcome to O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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