still waiting

[pete91]

ordered on 18th of may contacted o2 says i have to wait again another 24 hours 3 days and another 1 day waiting again. got a email saying your order has been recieved and processing. had all my legal docs sent to me so dont understand 

[MI5]

@pete91 

To save confusion, you need to stay on one thread https://community.o2.co.uk/t5/Other-Products-and-Services/phone-order/m-p/1460597

We are all customers here and cannot see your account, sorry.

Only customer services can help as advised previously.

[Cleoriff]

Hi @pete91 

They could be doing credit checks. You need to call O2.

 All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call