New account

[Psychbum]

I am trying to access my new account online and on app but can’t. 

Spoke to o2 support who said I must make first before allowing me access to the online account, this doesn’t sound right?!

Any ideas?

thanks

[Psychbum]

I would really appreciate that, thanks

[O2Emma]

@Psychbum Hi I will send you a private message to look into issue.