New SIM not activated after 36 hours

[Callumgraham]

My new sim has not activated and it has been 336 hours already. My old sim has now disconnected. Help please.

[Cleoriff]

@Callumgraham 

Have you rebooted the phone? ie turned it off and back on again.

If still not working, I'll ask @O2Georgina one of our account advisors, to help

[O2Georgina]

HI @Cleoriff  thanks for the tag, @Callumgraham  I will send you a private message now so we can look in to your query for you

[Cleoriff]

Thanks @O2Georgina