New SIM card not working - no phone service for >48 hours!

[EmmaP]

Hi there

Has anyone else been sent a new SIM ahead of the O2 network upgrade, only to be left with no phone service after swapping over the SIM cards and the new card failing to work?

Apparently the switch to the new SIM has 'got stuck' according to O2 and they can't give me any indication of when I'll actually be able to use my phone! Appaling customer service and pretty woeful tech IMO.

Any suggestions gratefully received. TIA.

Emma P

[O2Waqas]

@Cleoriff The customer on the thread you noted hasnt responded yet, so I am unable to confirm if they are linked 

Thanks 

[MI5]

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@O2Waqas wrote:

@Cleoriff The customer on the thread you noted hasnt responded yet, so I am unable to confirm if they are linked 

Thanks 

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As far as I could tell, that customer was just waiting for a number port, not a sim swap.

[Cleoriff]

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@MI5 wrote:

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@O2Waqas wrote:

@Cleoriff The customer on the thread you noted hasnt responded yet, so I am unable to confirm if they are linked 

Thanks 

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As far as I could tell, that customer was just waiting for a number port, not a sim swap.

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Thanks for that @O2Waqas.

@MI5I know the customer was waiting for a sim swap, however with 2 systems having issues, I simply wondered if this was another 'system error'.

[EmmaP]

Massive thanks to everyone who tried to help me yesterday. @O2Waqas got my old SIM up and running again today and he's been so helpful - total star ⭐!

So pleased to have my phone back up and running again. 😁

[MI5]

Good news @EmmaP 

[EmmaP]

Cheers, MI5. You guys are the best - so helpful. 👍

[O2Waqas · Accepted solution]

No problem @EmmaP you're welcome, 

Great to hear it has been resolved 

Thanks 

[EmmaP]

You went out of your way to help me, Waqas. Really appreciate it. 👍

[Cleoriff]

Well done @O2Waqas