New Phone cracked screen

[Wand75]

I have just recieved a new phone and the screen is damaged, I am trying to get a return or swap sorted out but can not find the right way to do this, I rang the number but couldn't get to speak to anyone just had the call dropped! Help!

[madasaf1sh]

@Wand75

Follow the advice below to get through to an agent:

Call 202 or 0844 809 0202 when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

[Bambino]

@Wand75 Other available customer service numbers are here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so you have to lie and say Upgrade, Lost/Stolen, or Fraud to get through. Otherwise you'll just be disconnected.

[Wand75]

None of what you suggested worked or made sense!

[Bambino]

@Wand75 Are you saying you can't get through on any of the numbers? What exactly doesn't make sense?