New Phone, New sim

[Andy74]

Hi, Wondering if anyone can advise with the following.

I was with Virgin Mobile which switched to a new O2 sim plan in July this year.

I’ve just bought a new phone through Buymobiles. net with a new O2 sim and a new contract.

I’m looking to move my number to the new sim and new phone.

I called O2 this morning and they said i’d have to go into an O2 shop.

Just been to the O2 shop and they’ve said i need to call O2?

[MI5]

Good to hear @Andy74 

[Jillaboo]

Can i ask- once you got the pac from asda on your payg how long did you leave it to then request a new pac to swap back to o2? 

[Oxonian]

@Jillaboo 

If that is a question to @Andy74, a tag draws it to his attention. 

[Jillaboo]

@Andy74 
Can i ask- once you got the pac from asda on your payg how long did you leave it to then request a new pac to swap back to o2? 

[Jillaboo]

I’ve tried again with the tag! 
thank you! 

[MI5]

@Jillaboo 

Dates of the posts suggest 10 days from getting the number on the asda sim to porting back into O2.

[Andy74]

Hi @Jillaboo , I had to call Asda Mobile to get my PAC as it wasn’t coming through when i sent the text.

Once i got the PAC i called 02 that day. I did have to chase it up though as it was supposed to swap over by 6pm the following day but it didn’t. I called again and it got escalated up and was working the next day.

Everything was finally switched over on Tuesday 5th December.

[Oxonian]

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@Jillaboo wrote:

I’ve tried again with the tag! 

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@Jillaboo 

Good and I see you got a reply too. 

I hope that you manage to get sorted out without too much further inconvenience. 😀