custom-community-header-logo.text

John_Doncaster · ‎08-09-2023

I have received an email and text message thanking me for my new order but I haven't placed a new order.

I renewed my contract in February this year and I haven't changed anything since.

Can you explain why I have received the text and e mail please?

The value on the order is zero.

MI5 · ‎08-09-2023

@John_Doncaster

It's because O2 have moved you to the new billing system and the notifications are sent out automatically.

Many such posts here on the forum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-09-2023

@John_Doncaster

It's because O2 have moved you to the new billing system and the notifications are sent out automatically.

Many such posts here on the forum.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

John_Doncaster · ‎08-09-2023

Thank you.

Mr-Twinkle · ‎11-09-2023

Same happened to me....bit daft for such messages to be sent as like most I guess thought something fishy going on.

custom-community-header-logo.text

New Order

Number not transferred to new sim

Can’t pay my bill

bolt on

new esim barcode

spend cap