New O2 phone, keep same number

[Bigmark]

I have a sim only O2 phone. I have now ordered a new phone with a new contract from O2 but from a different supplier. I want to keep the same number. How do I transfer same number with O2 to the new O2 SIM card for new phone

[Bambino · Accepted solution]

@Bigmark You need to call customer service and ask them to migrate your number to your new contract.

https://www.o2.co.uk/contactus

[MI5]

@Bigmark just call 202 and ask cust service to migrate your old number to the new account.

This will cancel your old account and generate the final bill.

[Marjo]

Hi @Bigmark, good information above from our members - let us know how you get on with this and if you need any further advice.

[Bigmark]

Thanks I have done this about 8 hours ago but not yet ported across. How long should it take?

[MI5]

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@Bigmark wrote:
Thanks I have done this about 8 hours ago but not yet ported across. How long should it take?

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Most likely overnight when the system updates.

[Marjo]

Hi @Bigmark, how are you getting on today, any progress since you last posted?