New O2 client bringing old number, PAC provided online when ordering - when will it happen?

[alpinesi]

I realise this is a community rather than O2 help, so perhaps reassurance is all I will get but if someone  else has been through this I wouldn't mind that.

Having ported my number a few times over the past 20 years I'm used to getting lots of notifications about when the companies hope to do it, so I'm a bit concerned that O2 have told me absolutely nothing so far.

I've had loads of emails but they're all to do with promoting extras and Disney+, and allI can find on the O2 website says 'give us the PAC and transfer will be within 24 hours (except at weekends)' so what happens when the PAC was provided when ordering the SIM? 

TLDR: PAC provided when setting up Pay Monthly contract.

New pay monthly SIM received and active for over 24 hours now.

When is the number port likely to happen?

[MI5 · Accepted solution]

@alpinesi 

Numerous fails for this recently.

You'll need to re-send the form here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[alpinesi]

Thanks, I've done that now.

"Numerous fails" is just what I didn't want to read on joining a new network though - it's GiffGaff all over again.

[MI5]

They blame Covid