Solved: New Customer - SIM Swap

Bob_D · ‎02-06-2020

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as everyone is busy. Online based chat is closed.. or is it open, different pages on the site say different things. Not a very good first impression O2 !!

Any ideas how to get this to work, need the old number as its my business contact number ! 😞

Bob

MI5 · ‎02-06-2020

@Bob_D

All numbers to try here Guide: Coronavirus Community Help and Support

Say anything to get connected.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-06-2020

@Bob_D

All numbers to try here Guide: Coronavirus Community Help and Support

Say anything to get connected.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bob_D · ‎02-06-2020

Thankyou !!!

MI5 · ‎02-06-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SanS · ‎02-06-2020

I have the same problem. Additionally, I can't get wifi calling to work

MI5 · ‎02-06-2020

@SanS

Wifi calling won't work without an active account and you need customer service to enable it for you.

Same numbers as given above to call on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎03-06-2020

Hey @Bob_D did you manage to get it working or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Bob_D · ‎04-06-2020

Yep all solved thanks

MI5 · ‎04-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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