Network signal problems
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on 29-12-2020 16:18
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on 29-12-2020 16:21
@O2Emma can you help?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-12-2020 16:28
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on 29-12-2020 16:28
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on 29-12-2020 16:29
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on 29-12-2020 16:29
Thanks @O2Emma
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-12-2020 16:30
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on 29-12-2020 16:37
Also, when trying to update the network settings manually on phone my device (Xperia 5ii) won't allow me to register a custom APN.
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on 29-12-2020 16:44
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on 29-12-2020 16:44
Thanks @Jon7 we are having issues in both postcode areas we will get them back working as soon as possible.
Have you had no signal at all/phone says no service/unable to make calls ?
The custom apn you are trying to add is this the manual apn settings for o2 ?
BR1 4RG
Lon: 0.006394, Lat: 51.422920 / X: 539599, Y: 171233
We've got engineers working on a phone mast nearby - sorry.
It means your service might come and go until we're finished.
Updated 16:34 (refreshed hourly). Recent faults might not show yet
Thanks o2Emma
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on 04-01-2021 12:51
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on 04-01-2021 12:51
Thanks, seems I've been unlucky to have mast go down at my parents during my week there but mast problems at home have been constant since July and have been in touch about this.
My phone has very low bars with it switching between 2G/3G/4G/5G but not able to get a firm connection. Calls often don't come through or drop off (including many work calls and job interviews). As the mast near home keeps going down a few days after being fixed, that seems understandable. However, at times when I'm walking in areas where mast is working fine (according to website) my phone still seems to fail to connect to the network properly with low signal or just no data. I have to reset my phone to get it to connect to the network, and then it works fine for a time but loses signal within 15mins even in same area.
I have tried to follow the o2 website guide for a manual APN settings update, but phone says that network is blocking me from setting a manual APN.
Again, I know that changes were made to my account earlier in the year to try to improve my connection whilst mast was down and I've been having these problems since then. So want to check that everything is configured properly on o2 end.
I understand if mast keeps going down, so long as I get compensation for lack of service I can accept that even if it has been 6 months. But I want my phone to get a proper connection when I am in places where there is signal in the meantime.

