Network settings

Loisemma · ‎10-02-2019

I have a new, unlocked iPhone. I have inserted the sim and applied any updates, but it is not connecting to your network. I cannot make or receive calls or texts. I have removed the sim and reinserted it.

Loisemma · ‎10-02-2019

The IMEI does not appear to be barred when I check the link.

MI5 · ‎10-02-2019

Does mobile data work at all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Loisemma · ‎10-02-2019

No, it doesn’t. Very odd, as it works immediately when the sim is in another phone.

MI5 · ‎10-02-2019

Must be faulty phone then. I’d get back onto the insurance company for a replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Loisemma · ‎10-02-2019

Thank you for all your suggestions. I will try that instead. Your help is much appreciated.

Cleoriff · ‎10-02-2019

@Loisemma

Yes it does sound as if the phone is faulty....How annoying. You will need a replacement for the replacement!

Veritas Numquam Perit

liggerz87 · ‎10-02-2019

Sounds faulty like others said

O2

i want VAT bills

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan