Network Mast Down

[Anonymous]

The Network in my are is an utter joke!! Been down for about 2 months now & all I keep getting told is to "be patient, the network in your area will be vastly improved soon!!!" How bloody soon? 2 months is a joke! I have 4 pay monthly accounts with o2 yet I can't use any of them!! Will I be compensated for this?

[Cleoriff · Accepted solution]

Hi @Anonymous O2 will never give timescales on mast repairs. You could download the app and report through that https://www.o2.co.uk/apps/my-network  You could also make an official complaint https://www.o2.co.uk/how-to-complain

You may be compensated if you make enough complaints about no service

[Anonymous]

@Anonymous If you call customer service & explain to them they may give you a goodwill gesture for the downtime. O2 do not give out timescales for repairs

https://www.o2.co.uk/contactus

https://www.o2.co.uk/how-to-complain

[Anonymous]

Thanks guys. I'm definately going to complain. All 4 members in my family have been without a usable network for about 2 months & in 2017, that is totally unacceptable!

[MI5]

Sounds like a major network upgrade isn't going too well.
These things usually only take 2 or 3 weeks to do so it's unusual for it to take as long as yours has.

[jonsie]

Mnnn please be patient 

Terrible for it to be taking so long, unacceptable. 

Hopefully you will all wake up one morning sooner rather than later and notice a juicy 4G in the notification bar on your phones. Fingers crossed for you 🤞