Network Issues in the Dursley (Gloucestershire) Area

[Gazaa]

Will O2 be compesating users (both Monthly and Pay as you Go) in the Dursley area who currently can't make calls as there is a problem with the mask. I live in this area and have been trying to contact my niece (who is also on O2) without any sucess. It states that the issue wopn't be resolve til Friday so some people have been without a phone for a week

[MI5 · Accepted solution]

@Gazaa 

You should call customer service once service is restored Guide: How to find help & contact O2 

Compensation isn't compulsory but you may get a goodwill gesture.

Meanwhile, keep checking here for updates O2 Service Status

[djbsuffolk]

By their nature any mobile service is  not guaranteed - there are so many variables that can come into play. I can be frustraing when it takes a while to resolve issue - but sometimes there are circumstances that means everything can't be fixed straight away - access to the site may not be readily available, equipment may need replacing adding to the delay - I know from experience locally here predictions of when the fault will be fixed are accurate (I live in a rural area so we have power outages etc), so hopefully it will be for you too. It's always worth giving CS a call, be polite, explain the problems it's caused you - and hopefully you can wangle a good will payment.

[jonsie]

It's in their interest to get the mast repaired as soon as possible. Goodwill is usually given if asked for in a nice calm way. You could get partial service until Friday so keep rebooting your phone.

Any good will gesture usually amounts to your monthly airtime tariff devided by the number of days you were without service so don't expect a lot eg. If your airtime is £30/month it equates to £1.00/day.