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My number changed

Ahmadbaia
Level 1: Joiner
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Hi, when I changed to this sim I requested to keep my old number. I gave you my puc code from giffgaff. But you guys still changed my number. Please give me my old number.
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MI5
Level 94: Supreme
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@Ahmadbaia 

You need a PAC not PUK.

Process here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

PAC here Guide: How to get your PAC [June 2021 Update] 

 

Guide: What code do I need: PAC or PUK 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Ahmadbaia 

You need a PAC not PUK.

Process here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

PAC here Guide: How to get your PAC [June 2021 Update] 

 

Guide: What code do I need: PAC or PUK 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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