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Negative balance?

TeroFaan
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I usually pay my bill pay when I get it but and did so again this month but I was recently charged a direct debit as well which is the first time this has happened, I just logged in and checked my balance and its sitting at -111.05.

 

If I'm in a negative why would I be charged a direct debit in the first place?

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MI5
Level 94: Supreme
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@TeroFaan 

Yes, your bill will be taken from your credit first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@TeroFaan 

It depends if there was enough time between you paying and the DD date to stop it (usually needs 7 days).

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TeroFaan
Level 1: Joiner
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If my balance is in such a negative can I use that to pay my bill for the next couple months?

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MI5
Level 94: Supreme
  • 144662 Posts
  • 634 Topics
  • 27731 Solutions
Registered:

@TeroFaan 

Yes, your bill will be taken from your credit first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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