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NW22 · ‎31-08-2023

I need to close the O2 account and stop monthly payments, the owner of the phone has passed away. Please advise.

MI5 · ‎31-08-2023

Sorry for your loss.

Please see help here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-08-2023

@NW22

Sorry for your loss.

Please see help here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

NW22 · ‎31-08-2023

Hello and Thank you.

That was exactly what I was looking for.

Regards.

Nigel.

MI5 · ‎31-08-2023

You're welcome @NW22

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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