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No account but getting monthly bill

Pat8
Level 1: Joiner
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‎13-11-2024 09:12

‎13-11-2024 09:12

I am a virgin customer 02 joined as a package deal on an 18mth contract that finish in April 2024 i changed from 02 mobile contract 3mths ago but still getting bills for mobile why

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MI5
Level 94: Supreme
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‎13-11-2024 09:22

‎13-11-2024 09:22

@Pat8 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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‎13-11-2024 09:28

‎13-11-2024 09:28

I think you need to be aware that contracts don't just end after the minimum term @Pat8 , you need to cancel them somehow - either by telling the provider to end the service, or porting your number elsewhere.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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‎13-11-2024 10:55

‎13-11-2024 10:55

Assumed by the wording of the post that contract had been cancelled, but guide here anyway Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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