Need to change spend cap urgently but no way of doing this with reduced coronavirus services

[Dazedconfused]

Hi, I changed my tariff and O2 has switched my Spend Cap from £5 to unlimited!  This is a bit scary but the O2  phone line won't deal with "non-urgent" queries, chat is shut due to coronavirus.  And there's no way of doing this online.

Please help!

[jonsie · Accepted solution]

It has to be done by calling customer service or by live chat when it's available

All numbers here, choose fraud or any other option to speak to someone

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