Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Updating my tarriff online

Hi all, I am looking at upgrading my tarriff and getting a new phone. My only question is when I order a phone online, do I just take my old SIM card out and put it into the new phone or do I need a new sim sent to me?

Resolved! Current O2 offer for Galaxy Buds with new contracts up to 1st July.

Morning!Has anyone else recently taken out a contract on the S20+ 5G and managed to claim their galaxy buds via the samsung members app? The only buds promotion I can seem to find was for the pre-order devices so if you have managed to, all help is a...

New Order

Hi All.I placed an order for a new contract yesterday, electronically agreed to the legal side and received the documents - received an email confirming my order with order no etc selected delivery for anytime today, but I've had no further emails di...

Resolved! Device plan

HiMy son has a phone in my name..so my phone I suppose!He turns 18 soon and wants to get his own phone (hurray!). My question is this, does paying off your device plan in effect buy you out of the contract, so he can stop using the phone so no airtim...

Resolved! Replacement sim

Anyone know how i can contact o2 about a replacement sim, my sim card broke last week and ive been trying to contact them for ages but cant seem to find a way how to, when i called got through to a computer that said i need to do it online but cant f...

Payment

Hi there, I know the details of my bill from 6th-6th of each month so i decided to pay my bill there and then. I do however have a direct debit set up for this. I checked online and it says that the money will still be coming out. Who do i take this ...

the number you have dialled has not yet been assigned

Hi. I am using a UK SIM in Spain. Some Spanish numbers I try to call don't connect and I get the spoken message: "the number you have dialled has not yet been assigned". I have dialled the numbers with and without the international dialling code. How...

Billed for a cancelled account

I cancelled my accounts and I have still been billed approx £50. I cannot get through to contact anybody regarding this. I cannot log on to my o2 as it tells me I no longer have an account. I want my money back!!!

Resolved! Does upgrading sim only require a new SIM card / break in data?

Hi I have a SIM only (out of contract) of 15Gb for my 4G dongle and want to move to a 50Gb 30 day contract. I have this option on my o2 app as an upgrade path. If I take out this upgrade will I risk a period of no data with a SIM card swap or does th...

Resolved! Mobile broadband

I would like to try a 4G router to access the internet. I am currently with BT for landline and broadband but the connection is so slow that it is unworkable. I have no O2 products so need a bit of advice please.

O2

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