Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contracts

My contract is ending, I want to upgrade from a monthly contract with a phone to just sim only.Is this possible and will I be able to keep the same phone number?

Resolved! require my 2020 bills in PDF

Need my 2020 bills in PDF

Apple Watch data problem setting up

I really hope someone can help me. I have a new Apple Watch 5 gps/cellular, and joined o2 as they ‘have the data service to support’ and my previous giff gaff don’t have that yet. I’m on a pay monthly plan. Phoned o2 4 times, and fobbed off with vari...

Disney+ subscription

Please could you help. I had a monthly Disney+ subscription that I’ve cancelled through my iPhone - subscription will finish on 01st July. I’ve loaded up the o2 6 months free Disney+ extra, which is showing in my Disney account. I presumed the 6 mont...

Resolved! Wrong Email

I just placed an order with the Order number: ms-314905381 and during the order, the wrong email address was entered. I tried contacting O2 on how this can be changed but I could not get anyone to ask on how this can be changed.

Credit referrals 02

I have seen an old default from 2015-2016 on my account it hasn't been updated since 2016 and I have no idea who is dealing with it now I have emailed credit referrals over the last 3 weeks and still no response is there any admin on here who can ass...

DPD delivery

HiI ordered a new IPhone on 27th May which included next day delivery. The order status says complete but still no IPhone. Every time I check DPD tracking it says due for delivery today. I’m worried the phone has been lost. Right now I’m paying for s...

PAC transfer to O2 gone wrong?

I gave O2 a PAC code to transfer my old number from another network. 2 days ago both sims worked, now for a 2nd day both sims show no network. No amount of reboots, power offs or flight mode switching is working .Initially I had issues doing the swap...

How do I talk to a person so that I can cancel my monthly contract

Hi can anyone help? I'm trying to cancel my rolling monthly sim contract, I see that I have to give 30 days notice. But I have so far (third attempt) been unable to talk or phone or email anyone, the MyO2 site just sends me round in circles. Any idea...

Resolved! I cannot make international calls.

Hi, I have international bolt-on activated; I checked my phone settings and both outgoing and incoming international calls have 'call barring' switched off. I was trying to contact O2 support but I can't at the moment. Aura is not helpful, as it only...

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