Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Double bill with new phone

I finished my contract on the last day and started a new contract on the same day yet I am being billed a full month for both contracts. How can I be billed for a full month on my new contract when I did not have the contract for more than a few hour...

Resolved! Can't send premium text

I have a galaxy S10, I've been with O2 for years. I suddenly can't send premium texts from my phone. I've checked they are enabled in settings and it's allowed. Any ideas why I can't send short number texts?Thanks in advance

I have been charged for premium texts I have not set

How do I contact o2 the website doesn’t actually allow me to actually send an email. I want to email about charges that have appeared on my bill?

Second contract

Hi, I am having a problem with getting a phone for my partner. How is it possible for me to get my BF a contract on my name? If it is possible for me to do this, how do I do it?

How to activate conference calling

how can I activate conference calling on Samsung s20

O2 signal downgrade since phone upgrade

Hi all, I held onto my Galaxy S5 for many years until I had to give up the ghost and decided to upgrade. I always had a great O2 signal at work on my galaxy S5 (4G), but since I've upgraded to the latest and greatest S20, my signal has been so dismal...

Promo headphones didnt arrive with phone

Hi guys, My new sont Xperia 1 ii, arrived today but without the £350 headphones I was told I was getting? Any idea why that would be? Have I missed something?

How do I contact someone at 02

I can't get hold of anyone at 02. I have no mobile data. I have had Apple run all the diagnostics and the phone s fine so it has to be a problem with 02. I do have phone signal

Direct Debit

hey, i have a recurring problem with my direct debits with 02 - I've had one set up since the start of my account, but since November, they haven't been taking the money out of the account. I've had to do it by the call to pay system over the phone. ...

How can I request a PAC code without calling? I have multiple numbers so it won't let me text

I am trying to request a PAC code for a phone number that I have with 02.It won't let me text because I have 2 other numbers, so has urged me to 'Go to my o2' or phone. I'm deaf, so I can't phone obviously.I've been on every section of My o2 and all ...

O2

Forum Posts