Need help

Anonymous · ‎22-09-2014

Hi I was wondering could you help met phone bill says my phone plan is £25 pound and comes out next month and my tariff is £15.40 I need help which one do I pay for.

jonsie · ‎22-09-2014

Are you on a Refresh contract?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-09-2014

Both. Refresh requires a device payment and an airtime payment. You should have direct debits set up to pay them, it's the safest way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-09-2014

Hi and Welcome to the forum.

As we are all customers here I would suggest you contact O2 Customer Service to gain clarification on your account.

202 from your phone.

http://www.o2.co.uk/contactus

MI5 · ‎22-09-2014

Must add that you can't pay device plan on line. Any on line payments will only go towards airtime so make sure you call to pay device plan otherwise you will fall behind.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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