top up by debit

[Anonymous]

I'm unable to top up via debit card? It simply says error, do you know the solution to my problem?

[Anonymous]

Hi

Are you using a Uk Bank Debit Card ?

I assume you have adequate funds.

Speak to your Bank to ensure no type of block has been placed on your bank account.

If all is ok at your Banks end and its still not letting you use your Debit card then contact O2 Customer Service on 4445 to speak to an agent.

Other points of contact to O2 http://www.o2.co.uk/contactus

[Cleoriff]

Hi

Obvious question probably but have you actually registered the card for top up? Unless you have, you will get an error message.

A year or so ago when I was on payg I used two cards for topping up. O2 at that time would only accept a maximum of two per account. Each card had to be registered before top up was allowed ...

[MI5]

Also check the card type as I don't think Maestro cards are permitted any more either......

[jonsie]

Also check the card registered address matches exactly your home address. Sometimes the bank have the postcode or a flat number incorrect and O2's system will recognise that.