NOT REGISTERED ON NETWORK

[Anonymous]

hi guys and girls, got a bit of a problem and im hoping its at o2's end and not mine.

had my galaxy s5 since release date around 2 months ago and had no problems until yesterday. when i try make a phone call i get "not registered on network" error message. sometimes turning my phone off and on again gives me 5 or so minutes of signal then it drops again. this also affects data and text messages. i also get "selected network (o2-uk) unavailable" in my notification bar and searching for it on the mobile networks option only lets me reconnect sometimes (maybe 1 in 5 times)

any help much appreciated!

cheers

[Anonymous]

Just to update for anyone that may come across this, I went to my local o2 store today and they tried my sim in other phones, other sims in my phone etc and sent me away with a new sim card to see what happens over the next 24 hours. Already it's giving me problems the same as before so I think I'll be sending my phone off for repair through the o2 shop I bought it from. Strange thing was one of the guys said someone came in with the same problem yesterday which was fixed with a factory reset... Unfortunately that hasn't worked for me. Ill update when I have some news. Thanks so far everyone

[Anonymous]

@Anonymous said "so I think I'll be sending my phone off for repair through the o2 shop I bought it from"

I hope this resolves for you soon.

Regarding a repair I would suggest you go through the manufacturer of the phone as they know their hardware and software better. Just google for their Uk support page.

Of course it's up to you if you wish to utilise O2 repairs.

Let us know how you get on.

[Anonymous]

already took it to an o2 shop. nearest samsung shop to me doesnt have the repair facilities just yet and the next one is an hour and a half away in York! 😞

[Anonymous]

Have you checked that your area actually has signal?

O2.co.uk/coverage and enter your postcode to see what signal is available. If you are unsure please send me your postcode via private message and I will check for you.

[Anonymous]

Fyi Your phone may show signal on the signal bars but not actually be connected to o2. This would be because there is no o2 service available but in the event you needed to call 999 or similar your device would pick up any network with signal.

[Anonymous]

hi mate, i definitely should have o2 signal as i have never been affected before until the last week or so. i checked on the site and there was no reported problems and my area(s) have full 3G coverage

thanks

[Toby]

Hi arobson.

Sorry to hear you're still having trouble! Have you contact CS again today?

[Anonymous]

Hello,

Can anyone help, i got this message today and have restarted my phone and updated all the information several times, but still no luck!! 

[Anonymous]

Hi

Please contact customer services on 202 contract or 4445 payg to have your account checked.

[jonsie]

Try removing and cleaning your sim card and check your postcode @ http://status.o2.co.uk/

More help here : Network down for me or everyone?