NOT HAPPY!!

[Annimay38]

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to 30th April to pay their bill and so she extended services till then. 

  Then today low and behold my services had been rescricted and I rang again and explained and again the lady on other end said yes you have until the 30th and put all services on again. Which was working till about 10pm tonight and now they are off again.. 

NOT one bit happy about this and can see alot of people having the same bother as me!!!

[Cleoriff]

@Annimay38 

What an awful situation. It's a pity the automated system can't be stopped!

You will have to phone again. Numerous numbers in this thread

Guide: Coronavirus Community Help and Support 

[Bambino]

First I've heard about this 30th of April date. Did you know @Cleoriff?

[jonsie]

Every customer given an extention to pay has this exact problem.

Pathetic to say the least!

[Bambino]

Is this extension across the board @jonsie or are they being selective? I never saw anything about this from Martin or  Marjo. Has anyone seen anything about this?

[jonsie]

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@Bambino wrote:

Is this extension across the board @jonsie or are they being selective? I never saw anything about this from Martin or  Marjo. Has anyone seen anything about this?

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Not a clue @Bambino , first I've heard of an actual date

Maybe @Marjo  or @Martin-O2  can confirm or deny?

[Bambino]

If that date for extensions is correct @jonsie, why weren't we told? The OP has said they were told this over a week ago. O2 has really dropped the ball over this mess.

[Cleoriff]

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@Bambino wrote:

First I've heard about this 30th of April date. Did you know @Cleoriff?

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No @Bambino , never heard of it. However other members have said they were told they wouldn't be cut off and they were.

I think CS are giving this as an answer when there is no way of over-riding the computer!

[jonsie]

Too right, all the hundreds of people we've referred to the payment management team could have stopped the call overload on the customer help lines.

[Bambino]

Well @jonsie and @Cleoriff, if what the OP is saying is correct, and a grace period has been extended to customers having difficulty paying, then we've been wasting our time and energy telling people to waste their time and energy trying to call CS, and until we get some clarification from @Martin-O2 or @Marjo, I for one will not be responding to any more of those posts.

Edit: I think @MI5 should be included in this discussion. Have you heard anything regarding this?