NO CALLS

[mike300s]

I cannot make any calls or receive any calls.  What's happening?  How can I find out if the service is down?

[jonsie]

Keep you eye on the status page

https://status.o2.co.uk/

We’re aware of an issue which might be affecting some customers making and receiving voice calls. Our technical teams are investigating. Data and text messages are not impacted. We apologise for any inconvenience.  

Updates will be shared here as soon they are available.

Keep rebooting once the issue is fixed

[ECM]

Mine is exactly the same! What do I do?

[Saab]

I also, cannot make or receive calls and I need my phone for work, I will be seeking compensation as my work is being effected

[Sarah43]

Mine too!! Nightmare....when will this be fixed?

[Sophie8]

I am not happy that the system is down. I needed to make a conference call and now have to use my land Line which will cost me 23p to connect t and 15.5 p a minute. The calls usually last an hour so this will be expensive where as the 020 number is included in my minutes. What are you guys going to do about that??

[jonsie]

ask them

Guide: Coronavirus Community Help and Support 

[Lola]

Hi 02 are you any closer to fixing this. I need to make calls for my job???

[gmarkj]

We don't know @Sarah43 as we are also customer of o2.
Keep checking the status link above.
You would need to discuss compensation with o2 @Sophie8. Perhaps ask your work to use an alternative such as Microsoft Teams or Skype?