Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238463 Views
  • 2 replies
  • 2 kudos

iphone 12 Pro - O2 Sim Battery drain

Hi I have recently purchased iphone 12 pro and am using it with the O2 Sim card. Unfortunately the battery drains almost by 25% overnight when the phone is idle. I have replaced the phone already and did not make any difference. If i remove the sim c...

user43212 by Level 1: Joiner
  • 2744 Views
  • 20 replies
  • 0 kudos

Switch Up - Returned Phone Damaged in Transit

I recently used the O2 switch up service for the first time. A week after receiving my new phone, O2's prepaid postal package arrived for me to return my old device. The packaging seemed insufficient for sending a device apparently still worth over £...

Dave36 by Level 1: Joiner
  • 1496 Views
  • 14 replies
  • 0 kudos

Resolved! PUFFL and annual price rises

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there w...

Thouky by Level 1: Joiner
  • 2221 Views
  • 33 replies
  • 1 kudos

Outstanding balance of 1p!

Hi all, looking for some advice if anyone has come across this issue before...I pay my bill for several lines by direct debit each month, but for some reason the amount collected by the direct debit is always 1p less than the amount due. This means e...

kellea by Level 1: Joiner
  • 112 Views
  • 5 replies
  • 0 kudos

Charge to mobile

Hi everyone I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay w...

NJS1988 by Level 1: Joiner
  • 62 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone Ultimate Bolt On

O2 travel inclusive ultimate covers 75 destinations, and the advert includes the following statement:"The daily charge covers 24 hours from first usage and is triggered if you make a call, send a text or use data. It won’t be triggered by receiving c...

Parks by Level 1: Joiner
  • 170 Views
  • 6 replies
  • 0 kudos

Resolved! Call forwarding to voicemail

when trying to set call forwarding option on my motorola g85 phone it shows 'Call settings error. Network or sim card error.'

Nightmare trying to port in

I transferred over to O2 from early Jan - it’s been 3 weeks but still can’t port my number in. Utter nightmare! I’ve called the customer service multiple times and getting conflicting messages every time. Latest call most unhelpful - they only say th...

ic21 by Level 1: Joiner
  • 279 Views
  • 12 replies
  • 0 kudos

ORDER STUCK IN TRANSIT

Completed an uprade over the phone ((Click and collect order)) and they promised to deliver to the store on 29/01/2025 . However the order was stuck to in process - status in transit. No one can confirm to me where the phone is at the moment and abit...

Abzm95 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos