Outstanding balance of 1p!

[kellea]

Hi all, looking for some advice if anyone has come across this issue before...

I pay my bill for several lines by direct debit each month, but for some reason the amount collected by the direct debit is always 1p less than the amount due. This means every month my account is in arrears by 1p. I've had this manually adjusted a couple of times by customer support, but then the next month the same thing happens again. It doesn't sound like much of a problem but i have just gone to look at the upgrade options on my account and this 1p is restricting me from upgrading! I also have a concern that this would be registered against me on my account repeatedly. Any ideas why this happens or how i can resolve once and for all?

[MI5]

@kellea 

When my account was transferred to 360 I had 1p of extra charges added. No idea why, but maybe the 1p is something connected to the account migration.

Contact the UK social media teams to see if they can help.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Why is it happening? O2's systems are in a bit of a mess since the last upgrade. Problem is customer services also don't seem to be up to par.

Try the social media team as they are UK based 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) 

[kellea]

I've been to the social media team a couple of times now, they raised a ticket almost a year ago to see if they could find out what was happening, but never got any proper resolution, other than everytime i contact them they do a 1p manual adjustment. Bit frustrating, but i'll pop them another message and hopefully they can help!

[Bambino]

@kellea The Payment Management Team might be another avenue for you to try. You can call them on 

0800 902 0217 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[kellea]

thank you that's really helpful, I'm mid conversation with the social media team but if they can't help then the payment management team will be my next port of call!