Solved: Re: MyO2 Showing 2 Mobile Numbers

Anonymous · ‎20-11-2017

I have just purchased a new phone early on my 24mth contract but have a new mobile number showing on my account. Is this normal? O2 have offered to buy out the rest of my phone so I thought why not. It looks like I have two separate contracts which is not what i paid for. Anyone know what's going on?

MI5 · ‎20-11-2017

Looks like 2 contracts to me too so give them a call to check.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎20-11-2017

Looks like 2 contracts to me too so give them a call to check.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2017

Was this done over the phone and were you called or did you call O2?

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Anonymous · ‎21-11-2017

It was a new contract thanks. I'm positive I selected "cancel and buy me out". It may be that it never registered my selection. I know I had trouble trying to order on Saturday, I tried 4 times to get o2 to take payment and it wouldn't. I gave up and tried Sunday which worked. I will take it back today and cancel.

I was told via the o2 app I could upgrade early which seemed a good idea at the time as my phone screen is starting to leave ghost after-images.

MI5 · ‎21-11-2017

Let us know how it works out for you please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-11-2017

Hey @Anonymous do you have an update on your situation?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎21-11-2017

Store i went to wouldn't take it back. They said because they are a franchise they cant accept it. Got told to do this yetsterday on the phone with o2.

MI5 · ‎21-11-2017

If you ordered online it has to be returned by post I'm afraid.
Make sure you send it recorded delivery and take photos of the condition to prove it's undamaged when you send it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2017

It would have been nice if the o2 rep had said that.

Ive got the form to fill out and will send it back when i have the time this week.

jonsie · ‎21-11-2017

I'm thinking of time scales....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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