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Change name and age details

Anonymous
Not applicable

I would like to change the name and DOB this contract is under 

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MI5
Level 94: Supreme
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There is no option to change the name as said above.
The only way is to cancel / close the current contract and start a new one in the desired name.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Unfortunately not possible mid contract.
All you can do is wait until renewal and take it out in a different name.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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jonsie
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Registered:

They can change the name if it's because of marriage or by deed poll. Info here :

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...

Probably easier to wait and it's certainly not possible if this isn't the reason and the account is in the name of a parent or partner. 

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MI5
Level 94: Supreme
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Registered:
I had discounted a change by deed poll due to the request to change DOB too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
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jonsie
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Marjo
Former Staff
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Hello @Anonymous, welcome to our forum! Let us know how you're getting on and if the above advice was of any help to you? slight_smile

Message 6 of 8
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Anonymous
Not applicable
I have just renewed my contract and it didn’t give me an option to change my name and age. The contract was in my mums name but now I’m 18 I want it in my name
Message 7 of 8
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
There is no option to change the name as said above.
The only way is to cancel / close the current contract and start a new one in the desired name.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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