My phone is still adult blocked, even after age verification?

[Anonymous]

I have gone through the necessaries to unblock 18+ on my phone, but I still get redirected to the av shield?

[Cleoriff]

Hi @Anonymous You have two choices really. Go instore and ask for the block to be lifted...or contact customer services http://www.o2.co.uk/contactus

[jonsie · Accepted solution]

It's usually very easy to have this removed. More help here :

http://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

[MI5]

Have you rebooted the phone since you went through the process?