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Anonymous · ‎05-12-2016

I have gone through the necessaries to unblock 18+ on my phone, but I still get redirected to the av shield?

jonsie · ‎06-12-2016

It's usually very easy to have this removed. More help here :

http://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Cleoriff · ‎05-12-2016

Hi @Anonymous You have two choices really. Go instore and ask for the block to be lifted...or contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎06-12-2016

It's usually very easy to have this removed. More help here :

http://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-12-2016

Have you rebooted the phone since you went through the process?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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My phone is still adult blocked, even after age verification?

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