My phone has been restricted

[Akhan]

Hi my phone has been restricted as my bill is a little bit late but i need an extension and i cant phone o2 as im in isolation with 3 children i cant use anyones phone as im in isolation

[Bambino]

@Akhan  

You need to speak to the payment management team

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

You can try calling using Skype

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Akhan]

I cant use my phone though its been fully restricted i cant even phone a 0800 number and i have no landline ☹️

[MI5]

@Akhan 

There is a link above to call via Skype.

You can download Skype for free over wifi to your phone or PC.

[jonsie]

You can reach the Payment Management team on 0800 902 0217.
0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

[Pauls1979]

They can turn you back on. But the automated service will turn you back off. Cut me off 3 times in 24 hrs.

I made contact using the the Skype method as mentioned above.
The curstomer advisors have been brilliant with me. Sympathetic and helpful. It’s not the advisors fault o2 as a company are failing there customers and the country