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Data not showing up

MKB
Level 1: Joiner
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on ‎02-04-2020 22:47

on ‎02-04-2020 22:47

I am an NHS doctor - key worker and all my data was used up doing a video phone consultation with a patient. I then added a bolt on -for additional data, and had a text saying that 500MB had been added. However, I still am unable to  use this. 

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MI5
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on ‎02-04-2020 22:53

on ‎02-04-2020 22:53

@MKB 

500mb isn't much these days.

Check if it's showing in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Kurt
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on ‎02-04-2020 22:54

on ‎02-04-2020 22:54

sorry to hear that. unfortunately your going to have to give customer services a call its 202 from your mobile. I would do it at 8am in the morning if possible as the line is very busy at the moment.

good luck.

kurt
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