My order out of stock

[Jc123]

I ordered an Apple Watch the other day and I’ve had an email back saying it’s out of stock however the upfront cost has been taken out of my bank, I haven’t been told when I’ll get my watch or anything and I’m worried more payments will come out before receiving it

[Cleoriff · Accepted solution]

Hi @Jc123 

The money will be reserved in your bank. If your order is cancelled it will be returned to you within 5-7 days.

If you need confirmation then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[Jc123]

How can I cancel my order? I’d rather just cancel the order on the watch and try and get one in store, it will be easier

[MI5]

@Jc123 

You'll need to call O2 to see if you can cancel it Guide: Coronavirus Community Help and Support 

If not, you'll need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy