My order is now out of stock

[Samsmith11]

I ordered an ipad for my daughters Xmas present. It said it was in stock. I then get an email sayingnits out of stock and now I don't know what to do. Can I cancel and try and purchase elsewhere? I can't seem to get an answer.

[jonsie · Accepted solution]

You need to call customer service

Numbers here

 Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202 or any number in the link, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

You'll need to call customer service to cancel.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino]

@Samsmith11 O2 don't operate a live stock reporting system. It's a really good way to screw up someone's Christmas gift. Happens every year without fail. Obviously call customer service, but don't have any expectations of this being resolved at this late date.

[will_scam_u]

Good luck. o2 is the worst provider ever with the worst customer service. I’d cancel while you can.