My number is not recognised

[Ally1]

I took out a dim only contract for my mum and completed a keep my own number form. Everything has gone through and is showing on my O2 but when the number is called it says it is not recognised and when dialing out on the new SIM it comes up with the number that came with it.

[Cleoriff · Accepted solution]

Hi @Ally1 

You will need to call customer services and explain what's happening Guide: How to find help & contact O2 

They will be able to sort this. They are open from 8.00am

Best of luck and welcome to the forum

[Ally1]

Thanks for the advice. Have Web chatted with one of the team and hopefully it will be sorted soon just waiting for the request to be processed

[Cleoriff]

Good news.

Keep turning your phone on and off in the meantime and the new number should soon be recognised hopefully @Ally1 

[Ally1]

All sorted now. Was a faulty SIM and the customer service team were excellent. Had to go into my local O2 store to get a new SIM and the guys in there were fantastic also.

Thanks everyone.😊

[Cleoriff]

 You're welcome @Ally1

Pleased it's sorted now and good to hear the shop staff were excellent.