Solved: My first bill

Curly1 · ‎05-01-2018

first bill charges me 88p over please explain

MI5 · ‎05-01-2018

Your first bill is explained here https://www.o2.co.uk/help/account-and-billing/first-bill
Charges are pro rata for a few days to align your billing cycle.
You may also have charges for MMS messages https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Glory1 · ‎05-01-2018

@Curly1if you check in MyO2 it should give you a breakdown of your bill http://www.o2.co.uk/myo2 so you can see what the additional 88p is for.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

MI5 · ‎05-01-2018

Your first bill is explained here https://www.o2.co.uk/help/account-and-billing/first-bill
Charges are pro rata for a few days to align your billing cycle.
You may also have charges for MMS messages https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-01-2018

You may have sent a couple of mms messages or gone over one of your allowances considering your first allowances will be smaller than normal due to the pro rata

jonsie · ‎05-01-2018

88p Probably relates to two mms.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-01-2018

Quite likely

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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