My bill is higher this month

[Natlouknights]

Hi O2,

My monthly bill was higher this month and I can’t find a reason why or any emails communicating this. If anything I feel like my bill should be lower as I don’t use all my calls/ text allowance.

thank you,

Natasha 

[gmarkj]

You pay a fixed amount for an allowance of calls, texts and data but not using them does not mean you get a reduction on your bill @Natlouknights 

See if the guide below helps you get to the page so you can see why your bill was higher than expected.

Guide: How do I get to the 'Download Bill' page? 

There are also some guides about extra charges:

Guide: Tips to avoid unexpected charges on your bill 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[Breanna]

Were you able to figure out the charges @Natlouknights?

[Natlouknights]

Thank you for explaining!

[Natlouknights]

No, there’s no info. I’m just assuming it’s gone up with inflation? 

[gmarkj · Accepted solution]

There was an increase (17.3% - 13.4% RPI plus 3.9% on top) which would have come into effect around now.

More information is on the link below @Natlouknights 

https://www.o2.co.uk/prices