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My Sim never arrived

antonbee
Level 1: Joiner
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on ‎07-08-2023 18:12

on ‎07-08-2023 18:12

I ordered a sim-only Pay Monthly on 31 July, I was debited for the month of August, but I still haven't received anything. The tracking number doesn't work on the Royal Mail website.

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madasaf1sh
Level 78: King of Kings
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on ‎07-08-2023 18:43

on ‎07-08-2023 18:43

@antonbee 

 

You need to call the sales team on 0800 081 0255 and they should be able to send you out a replacement and credit any time over, but bare in mind you need to allow 7 working days for delivery via Royal Fail.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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antonbee
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on ‎07-08-2023 19:48

on ‎07-08-2023 19:48

7 working centuries. Thanks for this!

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