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My Phone Number Changed!?

Seaneth
Level 1: Joiner
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Registered:
Hi, I recently requested to end my contract with O2 and move onto PAYG. I’m really confused because my number, which I have had for 10 years has now changed to a completely different one.

I’m pretty annoyed about this. Is there anything I can do to get my old number back? Why would O2 do this? I don’t understand how this can happen? When I had this number with Three they moved it over to PAYG at end of contract and there was no issues keeping the number.
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MI5
Level 94: Supreme
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Registered:

@Seaneth 

It must be an error.

Try and contact customer service to rectify it for you although there are some system issues currently Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Seaneth 

It must be an error.

Try and contact customer service to rectify it for you although there are some system issues currently Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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