This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My 4g isnt working!!

Anonymous
Not applicable

on ‎02-10-2017 20:24

on ‎02-10-2017 20:24

I upgraded from Vodafone a while ago and I managed to get 4g perfectly fine but now I'm with o2 I haven't had 4g. The best data connection that I can get is H+ although 4g has been displayed in the status bar once but it switched back to H+ a few seconds later. I have a samsung galaxy s6.

Message 1 of 7
1,320 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 152194 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎02-10-2017 20:27

on ‎02-10-2017 20:27

Shouldn't be any different to voda but check the expected signal here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,318 Views

Anonymous
Not applicable
In response to MI5

on ‎02-10-2017 20:29

on ‎02-10-2017 20:29

There is no 4g coverage in my area but I cannot get 4g anywhere, even in the middle of a city

Message 3 of 7
1,317 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152194 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎02-10-2017 20:35

on ‎02-10-2017 20:35

Might be worth calling 202 and asking them to check you have the correct data package on your account.
You need standard data but often a blackberry data package is added in error.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
1,308 Views

Anonymous
Not applicable
In response to MI5

on ‎02-10-2017 20:39

on ‎02-10-2017 20:39

I will do tomorrow and I'll post the results

Message 5 of 7
1,303 Views

MI5
Level 94: Supreme
In response to Anonymous
  • 152194 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎02-10-2017 20:42

on ‎02-10-2017 20:42

Fingers crossed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
1,298 Views
0 Kudos

Marjo
Former Staff
In response to Anonymous
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎03-10-2017 16:34

on ‎03-10-2017 16:34

@Anonymous wrote:
I will do tomorrow and I'll post the results

Hello @Anonymous welcome to our forum! Did you find out anything about the data package? smiling

 

Message 7 of 7
1,244 Views
0 Kudos
Top Kudoed Authors
View All
Top