My 4g does not work even though I have data

[Caran]

Hello my data has stopped  work I can only use Wi-Fi why is this?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@Caran 

Check your MyO2 for remaining allowances My O2

Guides to check Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

[japitts]

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@Caran wrote:

Hello my data has stopped  work I can only use Wi-Fi why is this?

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Is this specific to particular locations? Or more general - and if the former, do other O2 users have similar problems there?