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Multiple messages being billed for one overseas text

Iphone7
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I’ve sent one text to a relative in USA and now find I’ve been billed for 5 simultaneous messages, all outside of my bundle also I can no longer call out or receive calls maybe linked? It’s chaos !
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Bambino
Level 74: Whizz kid
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@Iphone7 I understand why some people are averse to using Facebook or WhatsApp, but I have also suggested other platforms that you can use.

It doesn't really make sense to me to have to pay for something that's available for free, but that's just me, I guess.Confused

I DO NOT WORK FOR O2



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Message 11 of 14
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Iphone7
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@MI5 thanks, this motioning it was still dead but after periodic reboots it’s back as normal, thanks for the info about the message, the text billing obviously just coincidental.
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Iphone7
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@MI5 motioning?? Morning.
Message 13 of 14
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Iphone7
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@Bambino thanks totally agree, I use a variety of platforms to suit the recipients of the message, except in this case the recipient doesn’t use them, only plain text messages so that’s what I send. Not an issue for me, it should only be pence for an occasional text, but it’s multiplied by 5 this time, hopefully CS can explain or I’ll have to revert to my previous provider.
Message 14 of 14
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